Refund policy

🔁 Easy Replacement & Refund Policy

At Neogenmart, we are committed to providing a smooth and reliable shopping experience.

✅ 5-Day Easy Replacement

We offer a free replacement within 5 days of delivery if you receive:

  • A damaged product
  • A defective or non-working item
  • The wrong product

📌 To request a replacement, please contact us within 48 hours of delivery with:

  • Order ID
  • Clear unboxing video (mandatory)
  • Photos showing the issue

🔄 Returns (Limited Cases Only)

We accept returns only if:

  • The product is unused and in original packaging
  • Request is raised within 5 days of delivery
  • The item is eligible based on our policy

❌ Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return:

  • Personal care or hygiene-related products once opened or used
  • Items damaged due to misuse or improper handling
  • Products without original packaging or missing parts

💰 Refund Policy

Refunds are processed only if:

  • Replacement is not available
  • A valid return request is approved

📌 Refund Timeline:

  • Prepaid orders → refunded to original payment method within 5–7 business days
  • COD orders → refunded via bank transfer/UPI within 5–7 business days

📦 Packaging Disclaimer

To ensure faster delivery and reduce environmental waste,
some products may arrive in eco-friendly or third-party packaging.

👉 Rest assured, product quality remains unaffected.

🚚 Delivery Information

  • Orders are delivered within 4–6 business days
  • Cash on Delivery (COD) is available

⚠️ Important Notes

  • Requests raised after 48 hours of delivery will not be accepted
  • Minor variations in color/design may occur due to lighting or batch differences
  • Unboxing video is mandatory for all claims

📞 Contact Us

For support or queries:
📧 Email: neogenmartofficials@gmail.com


We’re always here to help!